It has been quite a year at CDTA with our many successes coming from across the organization. Demand for our service continues to rise, with ridership expected to easily surpass 16 million for the first time since the mid-1980s! Our New Year’s plate list is full with exciting projects like smartcard-enabled fare boxes and expansion of our BRT service, which are ready to move forward.
We are always looking to make services more efficient and easier to use. As promised, we will enhance our strongest routes with changes that take effect in late January. These improvements will provide better services, mostly with improved frequencies in areas with continued growth.0
We are working with developers and municipalities on potential locations for improved shelters and large waiting centers to further enhance the customer experience. Our intent is to provide more covered areas where customers can wait comfortably for buses, get information about CDTA, buy passes, a cup of coffee or get a sandwich. Some of the centers may include retail, commercial and parking space as part of the development.
We recently added 85 new parking spaces at the Rensselaer Rail Station in preparation for the busy Holiday travel season. The new Lot “C” is where the old Amtrak station used to stand and it gives us additional revenue opportunity while removing the old, run down building.
You may have noticed that we are involved with a host of worthwhile causes this Holiday season. Buses throughout the region are being stuffed with food items, clothing and gifts. In addition, our employees have donation sites throughout the company for toy and gift donations for needy families. We are supporting the Albany Holiday Light in the Park and we will provide service for Saratoga First Night activities.
This is the time of year to reflect on accomplishments and spend time with loved ones. At CDTA, we try to operate like a family-owned company with everyone stepping in to help. Whether it is an operator covering a run, a customer service representative handling a double, or a technician covering a weekend shift to get buses ready for the day - teamwork is contagious.
Thank you for choosing CDTA and enjoy a wonderful Holiday season.
Chief Executive Officer
Capital District Transportation Authority • 110 Watervliet Avenue, Albany, New York 12206 | Main Office: 518-437-8300 | Customer Info Center: 518-482-8822