As we push toward the colder weather, we hope that our customers can tell we’re already in mid-season form. Our hard work is paying off as ridership and revenue are up significantly, allowing for the development of partnerships that strengthen our position in the community.
Making services and facilities more attractive plays a role in our ability to continue moving the dial. We invite you to take a look and see that we are making a concerted effort whether it is a sparkling clean bus, a new shelter, improved aesthetics or better signage. We want the Capital Region to always see our best because as the old saying goes, ‘if you look good, you feel good.’
We are putting the finishing touches on an update to our Transit Development Plan that will guide service development for the next 5 years. The products from our first TDP were very successful and the update will further our recently announced effort to develop 40 miles of Bus Rapid Transit, to expand our Universal Access program, to build new transit centers, and to provide more frequent service on trunk routes. And for those that did not know, aside from providing a framework for service development, the TDP establishes route performance targets and monitoring for the organization.
The recent additions of Hudson Valley Community College and Maria College now have universal access agreements accounting for 30% of our ridership. With over a dozen institutions and companies on-board, we are monitoring performance and making changes to service as needed. We recently added service to key routes in order to respond to increased demand during the morning and afternoon peak periods, so let us know if you are noticing the difference.
We have welcomed several new classes of bus operators and hired new technicians and cleaners recently. A new order of 20 Gillig buses, which includes 4 diesel electric hybrid buses is bwing prepped for revenue service. And we recently awarded a contract for a new fare collection system that will allow us to introduce contactless smart cards and other fare payment options for customers.
It is an exciting time for CDTA and we're hoping you join us!
Chief Executive Officer
Capital District Transportation Authority • 110 Watervliet Avenue, Albany, New York 12206 | Main Office: 518-437-8300 | Customer Info Center: 518-482-8822