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Strategic Plan

The Strategic Business Plan defines the structure, strategy and compensation systems at CDTA. It illustrates the working process of our organization and is a blueprint for progress and success. It is not a list of services and products but rather a strategic roadmap of vision and mission. It guides our activities and provides a framework to our programs and services. It is a living and breathing document that changes with the times and the developments of the day.

The plan provides a systematic management tool for problem solving, service planning and financial decision-making. It sets a firm foundation from which we can move forward by allowing our entire company to know what happens and what is expected of them. It is our “recipe” of how to do what we do and to serve our customers in the best way possible.

The plan is organized by business sections and covers all aspects of our operation. It explores the essential questions of our company, business operations and practices. Most important, it provides answers to questions and clearly articulates what our mission is, what our vision and values are, and how we work together to accomplish activities and responsibilities. We want the plan and its contents to be meaningful to our employees and a wide audience of partners. Therefore, the sections of the plan stand-alone so that changes or updates can be made as they occur, quickly and efficiently.

The Strategic Business Plan is shared with all employees. It is available to stakeholders

and community leaders to illustrate what we do and how we do it. We make regular updates to the plan to reflect the changing and dynamic nature of the Capital Region and the people who live and work here.

The CDTA Board of Directors has endorsed a strategic business plan for the fiscal year. There are several ways to obtain a copy of the plan.

Download the complete document here:
Our new plan will be posted soon

Mail, call or fax CDTA with a request for the document and any comments here:

Marketing Department
110 Watervliet Avenue
Albany, NY 12206

Phone: (518) 437-6841

Fax:  (518) 437-8349


Download previous Strategic Business Plans:

 CDTA Strategic Business Plan 2009-2010

 Strategic Business Plan 2009

 Strategic Business Plan 2008