ACCESS Transit Services, Inc. is a subsidiary of the Capital District Transportation Authority (CDTA) formed in the fall of 1998 to broker transportation. ACCESS arranges transportation for Albany County Seniors throughout the Albany County Department of Aging and manages the JARC (Jobs Access and Reverse Commute) program.
Our mission at ACCESS is to maximize personal mobility and independence by coordinating transportation in the Capital Region. ACCESS’ staff consists of dedicated individuals committed to arranging the most effective mode of transport to meet each client’s needs. Our staff strives to provide the highest level of customer service with individual focus on each and every client. For customer convenience, our Call Center hours of operation are 8:00 a.m. to 5:00 p.m. Monday through Friday. The number is (518) 437-5131. ACCESS personnel answer all calls personally. We also monitor transporter performance to ensure customer safety and satisfaction.
ACCESS offers many advantages. As a subsidiary of CDTA, ACCESS is able to capitalize on the name and recognition that CDTA brings to the community. ACCESS is able to use its substantial purchasing power to obtain the highest quality transportation at the lowest price.
ACCESS streamlines community resources so that a comprehensive response to initiatives such as welfare reform, managed care, and block grants are implemented and utilized efficiently.
To learn more about these programs, please contact Access, at (518) 437-5131 or via e-mail at firstname.lastname@example.org. The Access Fax number for trip reservations is (518) 453-8833.