news and notices

Dec 14, 2011

CDTA 2012 Holiday Bus Service Calendar

Check out the 2012 holiday bus service
Read more

***ATTENTION STAR CUSTOMERS***

CDTA is changing the way the Call Center is structured on Sundays to better coordinate with the number of calls received on that day, typically much lower than those received Monday – Saturday. Beginning on Sunday, December 11, 2011, the Call center will not be taking live STAR calls on Sundays. STAR customers will still be able to make reservations, and confirm and cancel next day service by leaving a voice mail message at 518-482-2022. A CDTA call center representative will call back within an hour to confirm a reservation. Reservations requests may also be made 24 hours a day, 7 days a week by leaving a message at 482-2022, via fax at 437-8391, and at email at starreservations@cdta.org. Trips may also be scheduled through the website at www.CDTA.org.

Any emails, faxes or messages received after 5PM will be confirmed the next day.
All emails, faxes or messages received before 5PM the day prior of requested trip will be returned within 1 hour at which time you will receive confirmation.
All emails, faxes or messages received on Sundays from 9 to 5 will be returned within 1 hour at which time you will receive confirmation.

If you have questions about these changes or other STAR service, please visit www.cdta.org or call CDTA’s Call Center at (518) 482 -2022, Monday through Saturday between 9AM-7PM when live representatives are available.

Events

Town Hall Meeting

CDTA hosts an annual STAR Town meeting each year. The meeting gives us an opportunity to provide STAR updates/service plans and to hear from our customers and understand their concerns about STAR.

Next Meeting: May, 2012
Time: 7 - 9pm
Location: Clarion Hotel

3 Watervliet Avenue Ext.

Albany, NY 12206

For trip requests, please call STAR at 482-2022

When: April 28th to May 25th

If you will need to use STAR to attend the meeting, please call STAR reservation line at (518) 482-2022 no more than two weeks before the date and up to the day before the meeting. Trips to and from the Town Hall meetings are provided at no charge.

There are no upcoming events related to paratransit at this time.