Reservations are required for all STAR trips. Reservations may be made up to 14 days in advance during the reservation hours of 9AM to 7PM daily. Trip requests must be made no later than 5PM the day before your planned trip.
Please consider the following guidelines:
For your convenience, reservations can be made in one of three ways:
When making a reservation, please provide the following information so we can assist you:
STAR will commit to providing you with a pick-up time within one hour before or one hour after your initial pick-up time request, as allowed by the ADA. While making telephone STAR trip reservations, STAR reservationists will attempt to arrange for a pick-up time as close as possible to the one requested. Please make sure your reservationist has accurate information about time constraints, such as when a class or your workday begins or ends.
In the event that STAR is fully-booked at the requested pick-up time, reservationists will then attempt to arrange an alternate pick-up time within one hour before or one hour after the initially-requested pick-up time.
The return trip (for round trips) or subsequent trips in a multi-destination trip should be requested at the same time the first pick-up is planned. Please anticipate the latest possible time for the return trip pick-up, keeping in mind the allowable 25-minute STAR pick-up timeframe, (scheduled time plus 25 minutes).