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contact cdta

We want to know what you think about CDTA, our service, our employees and the equipment we use.  If you have a suggestion, comment or concern, please use any of the following methods listed below.

Mailing Address:

CDTA, Business Development Office, 110 Watervliet Ave, Albany, NY 12206

Phone Directory:
Visit our phone directory for a listing of all CDTA phone numbers


Use the following links to email us directly.

Contact STAR

You can now contact STAR via our website to do any of the following: Make, Confirm or Change a Reservation, Cancel a Reservation, Apply for STAR, Alert CDTA to a Site Closure or Sign up for a STAR Orientation session. Simply click the Contact STAR link above.


Your good opinion matters! To commend your bus operator or any other CDTA employee for outstanding services, contact us. Please provide a brief description or reason for your commendation, along with the employee’s name or ID number, the bus route or number; and, the date and time and location of the event. We will pass the commendation along to the employee and insure that he or she is properly recognized.


Your concerns and comments help us improve! If you are dissatisfied with any aspect of our service, we want to know about it right away. Please provide specific information, include the bus or route number; the direction the bus was traveling; and, the day, time and location where the event occurred. If it is about an employee, his or her name or ID number will help. We will investigate and respond to your concerns with 10 business days.

Fare Disputes

If you have a disagreement with your bus operator about your fare, please provide the bus, route number and circumstances surrounding the dispute. We will investigate and provide a refund, if justified, with 10 business days of your original call.

Service Requests

CDTA’s Business Development Department reviews our route structure and bus schedules several times a year. Customer suggestions are very helpful in the process and we encourage your input.

Request a Service Map

To request a service map please ensure you include your mailing address.

Website Feedback

We welcome any feedback you have on our new web site.

Title VI Complaints

We welcome any concerns you have.


To review our comment policy, click here.

To obtain Information through CDTA FOIL

Requests must be submitted in writing to the FOIL Officer. Requests can either be mailed or faxed to:

FOIL Officer


110 Watervliet Avenue

Albany, NY  12206

Fax:  (518) 437-8318