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Magnetic Pass Balance Transfer to Navigator Smart Cards

Magnetic Pass Balance Transfer to Navigator Smart Cards

As part of the transition to Navigator, customers with unused magnetic passes will have the opportunity to transfer their products to new smart cards. All exchanges will need to be completed between January 1, 2018 and April 1, 2018. No exchanges will be offered after April 1, 2018, and magnetic passes cannot be exchanged for mobile tickets. Absolutely no refunds will be issued for any existing magnetic passes.

Exchange options:

By Mail (full fare pass exchanges only):

Customers should mail passes with tracking and delivery confirmation to:

CDTA
Attn: Sales Department
110 Watervliet Ave, Albany NY 12206

When mailing passes, be sure to provide correct return name and address. If you would like CDTA to add the balance to an existing Navigator card, provide the Navigator card number.

In Person Card Drop Off (full fare and half fare exchanges):

Customers can drop off their passes at CDTA in person and have the Navigator card with their balance mailed to them or loaded to an existing Navigator card:

CDTA Sales Department
110 Watervliet Ave, Albany NY 12206
Monday – Friday, 8:30 am – 4:30 pm

Any Half Fare pass exchanges can ONLY be done in person and require a valid Half Fare Navigator ID card.

Pass exchanges will be done according to the conversion table below:

Magnetic Pass

Navigator Card

10 –Trip Pass (includes NX service)

(unused passes only, no exchanges once pass has been activated)

Pay As You Go value equivalent to the cost of the pass

3-Day Pass

(unused passes only, no exchanges once pass has been activated)

Pay As You Go value equivalent to the cost of the pass

Weekday Monthly Rolling Swiper

(unused passes only, no exchanges once pass has been activated)

Frequent Rider Pass

31-Day Rolling Swiper (includes NX service)

(unused passes only, no exchanges once pass has been activated)

Frequent Rider Pass

Change Cards

No exchanges

Special Event Pass

No exchanges

Day Pass

No exchanges

1 Ride Pass

No exchanges