Travel Trainers help people to become successful transit users by providing information and support in a one-on-one instructor assistance. Travel Trainers will work directly with customers on their initial bus trip (to identify specific routes) through appointment.
Travel trainers help customers:
- Plan their trip
- Read and understand route maps and schedules
- Get on and off the bus properly
- Pay the fare and purchase passes
- Transfer to other buses
- Ride specific routes
- Travel independently and confidently to appointments, work or play when riding the bus
People who wish to schedule an appointment with a Travel Trainer to help plan their trip can call the Customer Service Center at (518) 482-8822. The customer should share with them where they wish to go and when. There is a CDTA Travel Trainer for every county we serve: Albany, Schenectady, Rensselaer and Saratoga. Someone from the appropriate county will call back to schedule an appointment.
CDTA Travel Trainers and County Disability Navigators are stationed at County One-Stop Job Centers to assist customers through the process.
One Stop Locations and Travel Trainers
Schenectady & Rensselaer County
Albany & Saratoga County