Navigator App Questions

First, log in to your Navigator account by by tapping the 3 bars (Main Menu) in the top right and selecting the Log In option. Enter your phone number, a verification code will be texted to you, then enter the verification code you receive. Next, enter the email address and password for your Navigator account, and tap Log In.

Once you've logged in, your current balance will be displayed in the My Navigator Account section on the Home tab.

Alternatively, you can access your Navigator balance, as well as ride history, by selecting the My Navigator Account from the main menu.

To pay for your ride, tap the Activate button next to Pay As You Go or Frequent Rider. Follow the prompts to confirm your activation. Your pass is a QR code page that will be displayed at the end of the activation.

If you accidentally close the QR code window before scanning it on the bus, you can find your active ride pass on the Home page. Simply tap it to open the QR code window again.

Welcome to the Navigator app! The easiest way to proceed is to tap the Buy button on the app's Home page.

Next, choose to add Navigator funds to pay $1.30 for every ride you take, or select the unlimited 31-day Navigator pass for $65. If you are just trying things out, we recommend adding Navigator funds. Select the amount to purchase (or a pass type), tap Continue Confirm.

Next, you will create an account if you have not done so already. Enter your phone number, then enter the verification code. Next, tap the Sign Up option at the bottom of the page. Enter your email address and create a password for your Navigator account.

Enter your payment card information and tap Submit.

Review your purchase page and tap Confirm to complete the transaction.

Your balance or pass will be displayed on the My Navigator account page. It is ready to use! In the future, you can also access your Navigator account directly from the app's Home page:

To pay on the bus, Tap the Activate button next to Pay As You Go or Frequent Rider. Follow the prompts to confirm your activation. We recommend waiting until you see the bus approaching the bus stop to activate your fare since you will only have 10 minutes to use it once it's activated.

Your pass is a QR code page that will be displayed at the end of the activation. Scan the QR code page at the farebox. Make sure that you are holding your phone centered, flat, and approximately one inch above the mobile reader window. If you have a larger phone, we recommend turning it 90 degrees to center it above the reader.

If you accidentally close the window before scanning it on the bus, you can find your active ride pass on the Home page. Simply tap it to open the QR code window again.

Navigator mobile app may be used to pay for rides on CDTA buses, including all regular routes, BusPlus, NX/TX commuter service, and FLEX. And now you can also book your FLEX On Demand rides using the app!

Two fare products can be loaded onto your Navigator mobile app.

• Frequent Rider - this monthly pass is valid for 31 days of unlimited rides from the first day of use for just $65.
• Pay As You Go -it's like having cash on your card! Each ride on the regular service will cost $1.30 for the first three rides of the day, while the fourth and up are free for the rest of the day. That means that you will never pay more than the cost of a day pass ($3.90). The minimum online Pay As You Go purchase value is $10.

Not at this time. Only full-fare customers can use the mobile app for payments.

Autobuy or auto-replenishment feature is not available on the mobile app. However, it is available via our Navigator Web Portal. You can also set up and manage your Autobuy by calling us at (518) 482-8822.

Not at this time. The Pay as You Go balances and Frequent Rider passes on your Navigator Card are separate from the balance or pass on your Navigator Mobile Application. In the future, the Pay as You Go balance will be available across both.

No, it does not. You will need to purchase a Frequent Rider pass or Pay As You Go balance with a payment card to pay using the mobile app. In the future, you will be able to pay with your Apple Pay or Google Wallet, bypassing the app.

You can use trip planning and see current alerts and arrivals without creating an account. You will need to create an account to pay and/or use the FLEX service. Creating an account is simple, and it provides the following benefits:

• Ensures that any passes or Pay as You Go balances are protected in case you lose your phone.
• Allows your balance to be transferred to a new phone..
• Stores credit card information securely in the application for re-purchase.
• Allows access to your order information and ridership history reports.

To create an account, simply select the Log In option from the main menu.

Enter your phone number, then the verification code you receive.

If you have ever had a Navigator account, enter your email address and password, and tap Log in.

Otherwise, tap the Sign Up option at the bottom of the page. Enter your email address and create a password to set up your Navigator account.

If you are trying to log in to your Navigator account and cannot remember your password, tap the Forgot Password? link. Enter your email address, and the instructions for resetting your password will be emailed to you.

To transfer your Navigator balance, simply log in to your Navigator account on the new phone by selecting the Log In or Profile option from the main menu. You will be automatically logged off from your account on the old device.

You cannot change your email address via the mobile app. To update your email address, log in to your account on the Navigator web portal at https://nav.cdta.org. Select My Profile on the left side of the screen.

Alternatively, you can call CDTA for assistance at 518.482.8822.

Once you have activated your Pay As You Go or Frequent Rider ride, it will be displayed on the Home page in the My Navigator Account section. You can click on this ride to bring up the barcode for scanning. Your ride activation is valid for 10 minutes.

Several things may cause your barcode not to get scanned on the bus:

1. Position of your phone. Make sure that you are holding your phone centered, flat, and approximately one inch above the mobile reader window. If you have a larger phone, we recommend turning it 90 degrees to center it above the reader.

2. Screen Brightness. The app will automatically adjust the brightness of your screen when your barcode is displayed. If this is not happening, manually set your screen to the maximum brightness and try scanning again.

3. Screen condition. Make sure that your screen is not broken or dirty. Some screen protectors may also cause issues with barcode scanning.

4. Time. Your phone time needs to be on the current time, as the app will use your device time to calculate the set validity of the barcode. If the time is wrong, the farebox may reject your fare as expired or not yet active. To set the correct time, follow these steps:

• Open Settings
• Under settings, search for Date and Time.
• Make sure it is set to Automatic Date & Time or Network Time.