Capital Region Taxi Service Questionnaire

The Capital District Transportation Authority (CDTA) has launched a taxi cab customer questionnaire to solicit feedback on Capital Region taxi cabs. The questionnaire offers an opportunity for riders to provide comments on previous experiences and what they would like to see moving forward to enhance the overall experience. Please fill out the appropriate fields below and feel free to continue providing feedback with each new experience.  

What do you primarily use taxi services for?
How often do you use a taxi?
How would you rank your overall Capital Region taxi experience?
How would you rank the safety of Capital Region taxis?
How was the customer service during your most recent trip?
Was the taxi you rode in clean?
How do you hail the taxi?
What would your top taxi improvement priority be?
What amenities would make you more likely to use taxi service? You can select up to 3.
Have you ever ridden in a disability-accessible taxi in the Capital Region?
If Yes, how was your experience

Your information is not collected for commercial marketing purposes and CDTA does not sell or distribute your email address for any purposes. See our full privacy policy