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CDTA Rolls Out Taxicab Feedback Questionnaire

October 12, 2016
Taxicab Questionanaire

Capital Region Taxi Customers Will Have New Comment Forum

ALBANY, NY (October 12, 2016) The Capital District Transportation Authority (CDTA) has launched a taxi cab customer questionnaire to gain additional feedback on Capital Region taxi cab services. The questionnaire offers an opportunity for riders to provide comments on previous experiences and what they would like to see moving forward to enhance their taxi experience.

“We see this as a chance to receive feedback on what people want to see from this industry moving forward,” said CDTA Chief Executive Officer Carm Basile.  We are excited to enhance the menu of mobility options across the Capital Region.”

In addition to the customer questionnaire and common ordinance, CDTA will focus on adding other customer support systems, including a new web page with detailed information about local taxi services and the integration of its call center for taxi services.

The customer feedback survey can be found on CDTA’s website at: www.cdta.org/forms/capital-region-taxi-service-questionnaire