Capital District Transportation Authority is now accepting resumes for a Part Time Call Center Representative. This position will work out of our STAR paratranist department. This is a union negotiated position and will require working evenings, weekends and holidays.

Responsibilities:

• Receive all incoming phone calls from customers
• Answer customer questions and assist to resolve complaints
• Enter customer information accurately and efficiently
• Enter reservation details for future trips
• Verify upcoming reservations
• Maintain ADA and HIPAA regulations

Requirements:

• High School Diploma or Equivalent Required
• Must have 1-2 years previous experience in a call center environment
• Strong customer service skills both in person and over the phone
• Attention to detail and accuracy
• Previous experience working with disabled customers preferred
• Ability to work evenings, weekends and holidays

It is the policy of the Capital District Transportation Authority (CDTA) to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, CDTA will provide reasonable accommodations for qualified individuals with disabilities. EEO Officer - Stephanie Belokopitsky (518) 437-8383

CDTA has an immediate opening for a Full Time Call Center Representative.
This position reports to the team leads in our Customers Service Call Center and is responsible for all incoming phone calls.

Our call center operates seven days per week including some holidays. We are looking for someone who is reliable and able to work a flexible schedule with the possibility of overtime. A proven track record of excellent attendance and dedication is required.

The ideal candidate will have previous experience in a call center environment. They must be able to handle high call volumes and have a track record of handling customer concerns quickly and effectively. Knowledge of CDTA bus schedules is preferred but willing to teach someone with the right skill set. 

This individual must be able to think quickly and work independently. As well as have experience using Microsoft Office products.

CDTA strives for employee excellence and rewards it's employees with excellent medical, dental and vision coverage with Flexible Spending Accounts, a union pension, NYS Deferred Compensation options, paid time off and bonus potential.
 

CDTA is seeking full time Service Technicians (Bus Cleaners) to maintain transit buses in the Capital District. This includes cleaning and servicing our vehicles as well as maintenance of our physical locations. CDTA offers a paid training program and an excellent benefits package. Complete benefits package includes: Health, Vision, Dental, Life Insurance, earned Vacation Leave, Paid Holidays, Pension Plan and Potential Attendance Bonus earned at top rate.

Starting salaries of $17.31 hr, with increase potential to $20.36 in 18 months with ability to achieve quarterly attendance bonus of $400.00 at top rate.

To Qualify:

• Valid NYS “Class B” PERMIT OR LICENSE with good driving record, (With ability to pass road test), with full Passenger endorsement & no restrictions on Air Brakes .
• A minimum of 3 years “Class D”” auto driving experience.
• High School Diploma or GED is REQUIRED
• Ability to pass medical examination and Federal drug test
• Must be able to work additional hours and varied days including weekends & holidays. Flexibility is a must!!!
• We offer a paid training program, job stability, opportunity for advancement after training, and an excellent benefits package.

This is a Union environment in association with the Amalgamated Transit Union, Local 1321

It is the policy of the Capital District Transportation Authority (CDTA) to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, CDTA will provide reasonable accommodations for qualified individuals with disabilities. EEO Officer - Stephanie Belokopitsky (518) 437-8383

Do you enjoy driving and working with the public? If so CDTA could be the employer of choice for you!

To Qualify:

• Valid NYS Class B PERMIT OR LICENSE with good driving record, with full Passenger endorsement & no restrictions on Air Brakes
• A minimum of 5 years Class D auto driving experience.
• Clean background check
• NO DWI, DWAI, DUI, DUAI, within last 10 years
• NO more than 5 pts on license
• Ability to pass 19A medical examination and Federal drug test
• Excellent Customer Service skills are a must
• Must be able to work additional hours and varied days including weekends & holidays. Flexibility is a must!!!
• Guaranteed 2 days off each week

  We offer a paid training program, job stability, opportunity for FT advancement after training, and an excellent benefits package.

  A complete benefits package including: Health, vision, dental and life insurance, earned vacation leave, paid holidays, pension plan and attendance bonus program.

  Starting salaries of $17.82 hr, with an increase potential to $25.45 in 18 months and ability to achieve quarterly attendance bonus.

  APPLICATIONS CAN BE FILLED OUT AT WWW.CDTA.ORG UNDER "EMPLOYMENT OPPORTUNITIES"

It is the policy of the Capital District Transportation Authority (CDTA) to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, CDTA will provide reasonable accommodations for qualified individuals with disabilities. EEO Officer - Stephanie Belokopitsky (518) 437-8383

Are you motivated, dependable and searching for a company with stability and career growth? If so, CDTA could be the employer for you!!!

To qualify, we are looking for candidates with:

• 3 years mechanic experience (bus and or truck preferred) and/or a two-year technical degree in mechanics.

• Experience in the following areas is preferred: Electronic control engines, transmissions, disc & air brake systems, electrical, computer diagnostics, independent suspensions and HVAC.

• Must own set of tools

• Must pass our mechanical aptitude test.

• Valid NYS “Class D” driver’s license with good record, “Class B” License or Permit, with full Passenger endorsement & no restrictions on Air Brakes.

• A minimum of 3 years “Class D” auto driving experience.

• High School Diploma or GED REQUIRED

• Ability to pass medical examination and Federal drug test

• Must be able to work additional hours and varied days including weekends & holidays. Flexibility is a must!!!

• We offer a paid training program, job stability, opportunity for advancement after training, and an excellent benefits package.

Starting salaries of $25.97 hr, ability to achieve quarterly attendance bonus of $400.00

It is the policy of the Capital District Transportation Authority (CDTA) to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, CDTA will provide reasonable accommodations for qualified individuals with disabilities. EEO Officer - Stephanie Belokopitsky (518) 437-8383