CDTA Conducting Customer Survey as Region Gets Back to Business

June 11, 2020
CDTA Customer Survey

Survey to Gauge Rider Attitudes and Opinions on Using Transit Services

ALBANY, NY (June 11, 2020) 

CDTA is rolling out a customer survey requesting feedback on how the community will use transit as stay-at-home orders are lifted and people increase their public activity. The survey will help highlight expected travel patterns and provide a better understanding of customers wants and needs.

The survey is available on the CDTA website as well as through various social media channels. The survey will also be sent to those customers who have signed up for CDTA communications alerts and news. The findings will be used to inform efforts in providing appropriate levels of regional transit services moving forward.

CDTA is already following guidance from the New York State Department of Health and the Centers for Disease Control on how to keep employees and customers safe.

In addition to service changes, CDTA has modified bus and facility cleaning processes. We are using a deep cleaning liquid that contains a hospital-grade sanitizing agent. Bus operators have face masks, disposable gloves and sanitizing wipes. We also have cleaners in the field doing wipe-downs of buses at layover areas, multiple times throughout the day.

CDTA has implemented a Social Distancing Policy on all vehicles and priority seating areas and are not to be used unless needed. Please note any customers 2 or older who can medically tolerate wearing a face covering shall be required to wear mask or close face-covering when in public and unable to maintain, or when not maintaining social distance. We strongly encourage all CDTA customers to comply with the Governor’s Executive Order while riding on our buses.

Updated service schedules can be found online at Customers can also stay up to date with CDTA activities through social media sites, Facebook (@ridecdta) and Twitter (@ridecdta). Questions and inquiries should be directed to the CDTA customer service center at (518) 482-8822.

The survey can be found here