STAR Traveler Program Gives Customers More Choices
ALBANY, NY (May 14, 2021) CDTA is changing the way customers access their Special Transit Available by Request (STAR) trips. The STAR Traveler Program allows customers to book and cancel trips online, over the phone and to receive detailed notification about their reservation.
Traveler allows STAR customers to see the details of their upcoming trips – anywhere, anytime. STAR customers also have more accurate planning options with real-time updates on arrivals. The new system allows customers to access up to the minute information on the web and through the CDTA call center, easily being connected with Customer Service representatives for assistance.
There are four key areas with improved functionality that make up the new system: Online Booking, Automated Telephone Options, Real Time Trip Information and Customer Experience. Each option allows customers to mange and track their STAR trip the way that works for them.
STAR customers can request a Booking Guide to be sent in the mail to explain the system and process. Customers who need more information or have questions can call (518) 482-2022.
STAR is CDTA’s paratransit service offering transportation alternatives to customers who cannot use, or have substantial difficulty using, the CDTA fixed-route bus system because of a disability or impairment. Prior to using STAR service, an individual must complete the certification process and receive approval as a STAR customer.