Sales Policy and Payment Information

ONLINE/MAIL ORDER PASS SALES

Credit Card Payment Process

Credit cards are charged upon submission of each order and processed by a clearing house, which may take 1-2 business days to verify. Each CDTA Sales Order will be fulfilled as follows:

• Rolling Monthly Passes: Corporate Swiper orders will be delivered, packaged and shipped between 1-2 days of receiving the order. Customers are welcome to call (518) 437-6876 with any questions.
• Other Fare Media: These pass orders will be packaged and shipped the next business day after processed by clearing house. CDTA asks customers to allow three to five business days for delivery. If you have not received your passes within that time frame, please contact the sales department at (518) 437-6875 or via e-mail at cdtasales@cdta.org

Security

Pass orders are processed through a secured server using encrypted software. All customer information, including credit card number, name, and address is encrypted. Customer credit card numbers are processed by a third party vendor.

Credit Card Adjustments

Please be advised that any adjustments will be processed to your credit card immediately but your credit card company may take up to two billing cycles to properly record the adjustment. Please call your credit card company for any questions regarding adjustments.

Shipping

All orders will be processed and mailed within 3 business days from the day CDTA receives the order (once credit card is authorized). CDTA assumes no responsibility for items lost, stolen, misplaced, or delayed in the mail.

Capital District Transportation Authority

Fare Products and Services Policy

The use of CDTA fare products and services is subject to strict adherence to all applicable policies and regulations. The following are strictly prohibited:

1. All passes are non-refundable, non-replaceable, non-transferable, and non-exchangeable. CDTA is not responsible for lost, damaged, or stolen passes. The alteration, defacement, or reproduction of any pass is prohibited.
2. Fraudulent or Misuse of Fare Products: Any attempt to falsify, manipulate or otherwise misuse fare products, including but not limited to fraudulent transactions or unauthorized possession is strictly prohibited.
3. Resale of Fare Products: Fare products, including but not limited to fare cards and benefits, are non-transferable and must not be resold, exchanged, or otherwise commercially exploited.
4. Unauthorized Use of Half Status, Benefits, and Paratransit Services: Half Fare Status, discounted pricing benefits, cards, and paratransit services are provided solely for the use of the designated individual. They are not to be shared, transferred, or utilized by any other person.

Any individual found to be engaging in fraudulent activities, bartering, misusing fare products, or participating in the exploitation of any of our programs within our transit services or fare products will be subject to the following actions:

• Deactivation of fare products.
• Ban from utilizing our transit services.
• Possible criminal charged in accordance with applicable laws.

By utilizing CDTA fare media and services, customers explicitly agree to abide by the terms outlined in our “Fare Products and Service Policy.”

We are committed to maintaining a fair and equitable fare system. Violations of this policy will be taken seriously and may result in legal action.